Frequently Asked Questions (FAQs)


Note:  These FAQs is intended to be a useful tool and a helpful guide – in no circumstance do they constitute a contractually-binding agreement and they do not modify, alter, augment, or in any way change the CBMint Terms and Conditions.

Topics:


Bullion Products

Why is it important to invest in gold, silver, and other bullion products?

Owning physical precious metal bullion is a unique and powerful way to protect yourself against unforeseen economic and currency troubles.  Buying bullion provides investors with a tangible defense that no other investments can offer. Bullion maintains its worth even when currencies and traditional investments can lose much of their buying power and physically owning precious metal bullion keeps that wealth in your own possession.

What various types of products are available when I buy bullion online from CBMint?

CBMint proudly offers a large range of bullion bars, coins, rounds, and even speciality bullion products. On CBMint, investors can buy gold, buy silver, buy platinum, and even buy other rare precious metals such as palladium and rhodium. You can visit the Our Products page to read some general details of the products we offer, or simply browse our online store to buy bullion online from CBMint, to view images of our available products, or o learn more about the various coins, bars, rounds, and other products that we feature.

When I purchase bullion online from CBMint, how do I know these precious metals products are completely authentic?

CBMint only obtains bullion products from long-standing and reputable mints, refiners, and distributors. There is no middleman -- we obtain products directly from the entities that manufacture them. We do not buy bullion from the public, from dealers, or from outside companies. This ensures that our product stream consists only of genuine, authentic, and high-quality bullion products that come direct from the manufacturer. You can read more about our selection on the CBMint Product Information Page.

View All Products on CBMint

What is a Troy Ounce? How is a Troy Ounce different from a standard ounce?

The mass of precious metals is measured in Troy Ounces, an old unit of imperial measure. A Troy Ounce is heavier than a standard ounce, known as an Avoirdupois ounce. 1 Troy Ounce is equal to 1.09714 Avoirdupois ounces. The technical abbreviation for Troy Ounce is "ozt", though most products use the standard "oz" abbreviate to avoid confusion.


Buying Coins and Precious Metals Bullion Online from CBMint

Can I make changes to my order after I have submitted it?

Generally no. Our secure online ordering system is fully automated -- once an order is confirmed it is extremely difficult to modify it. Instead, we ask that our customers take their time and review each order before confirming a purchase. If you do place an order by mistake, call us immediately at 1-866-300-0504.

How do I know when my order is confirmed?

Upon completing the checkout process, an order confirmation page will be displayed, thanking you for your order. Shortly thereafter, an order confirmation number will be emailed to you confirming receipt of your order. We always send out order confirmation and delivery confirmation emails.

Please add CBMint to your "Whitelist" in your email client to ensure you receive all of our emails.

If you do not receive an order confirmation, please check your junk mail or spam folder. If it has been more than one business day and you have still not received an order confirmation email please contact customer support. 

How long can I keep items in my online shopping cart?

Items can remain in your shopping cart indefinitely, however, prices on all products are locked in for precisely 10 minutes from the exact time you begin the checkout process.

I don't understand some of the terms used on CBMint. Could you help clarify?

Yes, CBMint provides a helpful Glossary of Terms for our users. If this is not sufficient, for more assistance please feel free to Contact Us or call CBMint toll-free at 1-866-300-0504.


Payments

What payment methods can I use when shopping with CBMint?

  • Credit Card (Visa, Mastercard, Discover, American Express)
  • Bank Wire
  • Paper Check (Personal Check, Cashier's Check, Certified Check)

When Buying Precious Metals with Credit and Debit Cards:

  • Minimum:  $100
  • Maximum:  $5,000

Paper Checks

Can I buy gold, silver, and other bullion types from CBMint using a check?

In the Payment Information Section of the Checkout Page, select “Paper Check” and follow the instructions on the screen to complete the transaction. Once you have completed the order, write a check to “CBMint LLC” and include your order number in the Memo section of the check. Mail the check to the CBMint mailing address within three (3) business days of placing your order. We will ship your products as soon as the funds clear, typically within 5-10 business days.

I want to heavily invest in gold and silver bullion. What is the maximum order size if I pay by check or money order?

Currently the minimum accepted check order size is $100 and the largest acceptable check size is $50,000. If you are looking to buy gold, silver, or other metals from CBMint in bulk and your purchase size exceeds this limit, please call CBMint toll-free to make special arrangements. Paper check payments currently feature a 4% discount over using a credit or debit card.

Bank Wires

How do I make a payment via Bank Wire?

In the Payment Information Section of the Checkout Page, select “Bank Wire” and follow the instructions on the screen to complete the transaction. Upon completing an order we will provide you with instructions for processing a Bank Wire to CBMint. These instructions will include our bank name, our ABA routing number, and our account number. Please follow the steps on the bank wire instructions carefully. Payment by Bank Wire currently features a 4% discount over paying with credit or debit card.

Please note:  We can only accept bank wires in the amount of $1000 or more.

Why must I submit a Credit Card or Debit Card number when paying with a paper check?

CBMint takes fraud prevention extremely seriously, and we assiduously protect the private information of our customers. As part of the fraud prevention and customer verification process, we require customers paying with Bank Wire or Paper Check to provide a valid credit card upon checkout. Note that we do *not* charge your credit or debit card. It is only used to verify your identity and enforce our market loss and cancellation policies, if applicable. Please visit our Payment Information Page to read more about these policies and making payments for purchases on CBMint.


Shipping and Insurance

What shipping options do I have when I make a purchase? 

Shipping on CBMint orders to the Continental United States is absolutely free.

Shipping to Puerto Rico, Alaska, Hawaii, and PO Boxes is as follows:

  • Orders less than $100:  $5.95 – (Including Delivery Confirmation and Insurance)
  • Orders $100 - $2,499:  $9.95 – (Including Delivery Confirmation and Insurance)
  • Orders $2,500 - $4,999:  $40 – (Including Signature Confirmation and Insurance)
  • Orders $4,999 - $9,999:  $80   – (Including Signature Confirmation and Insurance)
  • Orders $10,000 - $14,999:  $100 -- (Including Signature Confirmation and Insurance)
  • Orders $15,000+            :  $160 – (Including Signature Confirmation and Insurance)

Can I get shipping insurance for my order?

Yes, CBMint gladly offers insurance on any and all orders at no additional charge. Insurance is included in the shipping and handling fee, if any. If anything is to happen to your package while it is in transit to you, it will be covered by our insurance policy. If products are lost or damaged in transit after we ship to you, we accept the responsibility to pursue claims with the insurance company. We reserve the right to reship your metals or refund your money at our sole discretion.

Please note that we cannot accept responsibility for loss if you have left instructions with any carrier to leave packages unattended, or if you have given them instructions to leave your package with anyone else. Our insurance policies extend to packages in transit – once the UPS or FedEx carrier obtains the Adult Signature, or USPS packages complete delivery, our insurance policies cease coverage.

How is my order shipped?

CBMint orders are shipped Insured US Mail, UPS, and FedEx. Each package is fully insured and may require a signature upon delivery. On average, packages take 1-30 business days for delivery, depending on the type and source of products ordered. Your tracking number will be provided via email on the date of shipment. We encourage you to read more about our shipping policies and procedures.


Security and Privacy

How do you keep my personal information secure? 

At CBMint, we take your security and privacy very seriously. We only collect personal identification information from users if they voluntarily submit such information to us.  Users can refuse to supply personally identifying information, except insomuch that it may prevent them from engaging in certain related activities on the site, such as placing an order. When you use our website to shop we protect all payment details and all of your information is encrypted.

Please read our Privacy Policy for further details.

Is it safe to shop with CBMint?

Absolutely -- we only use appropriate data collection, storage and processing practices to facilitate customer ordering. We utilize strong security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our site.

All sensitive and private data exchange between the site and our users happens over a secured communication channel and is fully encrypted, verified and protected with an SSL Certificate.


Returns and Order Modifications

What is the return and order modification policy? 

CBMint shopping experience is fully automated. As such it is extremely difficult to actually modify an order once it is placed. We ask that our customers review each order carefully before committing to a purchase.

Items purchased at CBMint may be cancelled in accordance with our market loss policy.

I don’t fully understand the Market Loss policy at CBMint. Can you explain more? 

The Market Loss Policy is necessary to protect CBMint from market price fluctuations that may occur between the time an order is placed and when a cancellation is requested. If a market price change were to occur between order placement and cancellation, CBMint could be exposed to significant risk. Please read more about our Market Loss Policy here.


Customer Support

I’m having problems completing my order. How can I contact CBMint for help?

Please feel free Contact Us directly through our website, use our Live Chat feature, or call CBMint toll-free at 1-866-300-0504.


Learn About CBMint

I am new to the site, where can I learn more about CBMint?

We encourage you to read more about the history and mission of CBMint, and we always welcome customer calls. You can call CBMint toll-free at 1-866-300-0504.